Captivate

Commercializing a redefined value proposition.

Captivate had evolved beyond the office.

The world's largest on-the-go entertainment network now reached influential audiences not only at work, but at home as well. The business had changed, but many advertisers still understood Captivate through the lens of its original office-tower footprint.

Creature was brought in to help redefine the value proposition and give the sales team a stronger story for the business Captivate had become.

Strategy
Sales enablement
Performance Creative
Repositioning
Captivate's prior brand messaging

A STORYLINE FOR THE FUTURE

Captivate rapidly expanded to over ~4M households in luxury residential towers, a great complement to their office building network.

With a new offering, Captivate needed a new story.

Captivate's new brand strategy

AN ELEVATED VALUE PROPOSITION

We developed a break-thru strategy and positioning, built from customer research, validated in-market.

We then equipped the Captivate team with a new narrative about their unique and influential audience.

Influence the Influential.

We started with Captivate’s existing advertisers.

They already understood the value of reaching influential people in captive workplace environments. What many did not realize was that Captivate could now reach those same audiences across more of their day — including at home.

That revealed the opportunity: Captivate was no longer simply selling access to a place. It was offering advertisers more ways to influence the influential.

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Proving the story in market.

We set out to ensure Captivate’s new strategy truly resonated with its audience.

Through interviews, research, and real-world ad testing, we identified key audiences, messaging, and campaigns that compelled action. Those insights became the foundation for a new commercial story.

Equipping the sales team to win.

We rebuilt the sales narrative and pitch materials around the validated proposition, then introduced and trained the sales organization on the new story at Captivate’s annual off-site.

The result: a customer-informed, market-tested value proposition and a sales team equipped to put it to work.

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